Return & Refund
smartcollectionbd.com opens the doorway for everybody to shop over the Internet. Our dedicated smartcollectionbd quality assurance team works round the clock personally to make sure the right packages reach on time. Our services are at your doorsteps with affordable delivery charge. We process all deliveries through reputed courier services as well as our in-house delivery team. We deliver products all over the Bangladesh. If there is any modification in delivery charge for a particular item, it is mentioned in product details.
Order confirmation and delivery completion are subject to product availability. Delivery time may differ from one item to another.
Delivery Timeline: Delivery might take longer than usual timeframe/line to be followed by smartcollectionbd.com. The delivery timeframe is only subject to estimation and please consider and calculate the announced timeframe as working days. It might vary depending upon the circumstances. Delivery might be delayed due to force majeure events which include, but not limited to, political unrest, political event, national/public holidays/official holiday(s), pandemics etc, also for the supplier delay for mass number of orders and for logistic partners; ie: courier services.
Order after 6 PM will be considered as an order of next business day. Our business days exclude government holidays / public holidays.
Exceptional Delivery: There are some exceptional items imported from outside Bangladesh. These items can take more days to reach you.
You can make your purchases on smartcollectionbd and get delivery from anywhere in the world. Delivery charge varies according to customers' country.
We provide great customer experience each time you shop with your smartcollectionbd.com. If you are not satisfied with your purchase, we ensure ‘Replacement Guarantee’. We will replace your purchased product if the product has any defect by its manufacturer or if the product is not the same one you ordered. Please check your products in front of riders or courier service agents to avail replacement service. Must ensure that you will check out your product in front of riders otherwise it will applicable.
However, please return the product with the tags intact and in their original packaging, in an unwashed and undamaged condition. Replacement for products is subject to inspection and checking by smartcollectionbd team. Replacement cannot be possible if the product is burnt, damaged by short circuit, broken by customer or damaged while using by customer.
If any order is cancelled, payment against such order will generally be refunded within 15 working days, but the refund process may take more time depending upon the payment service gateway provider’s clauses. Provided that received cashback amount, if any, will be adjusted with the refund amount. The refund will be initiated within the same payment channel i.e. if the customer pays via bKash, then the customer will be refunded through bKash. The customer cannot be refunded via any other payment channel. But PriyoShop retains the right and has the right to consider/reconsider refund via another flexible channel(s) to make the refund system faster or to make it easier for the customer.
The customer will not be eligible for any cashback/bonus against his principal amount in case of refunds because if the order is cancelled, its related cashback will also be cancelled. Smartcollectionbd is not bound to pay any kind of service charge or cost for the refunded amount.